How We Use Your Information.
This privacy notice provides information about the ways in which Bidable collects, stores, shares or keeps personal information provided by our customers.
Using Our Website.
Emailing Us.
Any emails sent us are recorded and forwarded to the relevant department. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked. When you email us via the form on our contact page, your details are automatically passed to our CRM.
Privacy Policy for Bidable.ai
Last Updated: 1st September 2023
At Bidable, accessible from www.bidable.ai, the privacy of our visitors is one of our top priorities. This Privacy Policy document contains types of information that are collected and recorded by Bidable and how we use it.
1. Personal Data
When you visit our website or use our services, we may collect personal data such as:
· Your IP address
· Your contact details such as email address and phone number
· Other personal data you provide to us
2. Use of Data
We use the information we collect to:
· Respond to your inquiries or requests
· Provide our services
· Improve our website and services
· Comply with our legal obligations
Bidable will respond to Section 3 requests (confirmation of the existence of data) made under the Data Protection Acts.
3. Cookies
Our website (www.bidable.ai) has introduced cookies. The purpose of the cookies is solely to assist Bidable in redesigning our website to ensure we provide relevant information in an easily accessible format. For more information and specific cookie details, please see our cookies policy.
4. Children’s Information
Our services are not targeted at children under the age of 13, and we do not knowingly collect personal data from children under 13.
5. Your Rights
Under GDPR, if you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:
· The right to access, update or delete the personal information we have on you
· The right of rectification
· The right to object
· The right of restriction
· The right to data portability
· The right to withdraw consent
6. Making a Complaint to Us
When we take on a complaint, a file is generated. This will usually contain personal information about the complainant and any other individuals involved in the complaint. We will only collect personal information that is necessary to investigate the complaint. We will usually have to disclose the complainant’s identity to whomever the case is against.
We will try to facilitate a complainant who wishes to remain anonymous, but if a case proceeds it is generally inevitable that the identities of both parties are revealed. This is to ensure fairness in the legal process. If sensitive personal data is collected for the purposes of a complaint, appropriate measures will be taken to ensure that it is safely processed. The information contained in complaint files will be kept in line with our retention policy. This means that information will be held for six years from the last data of action on the file. It will be kept in a secure environment and available only to those who need to access it.
When we take enforcement action, we may publish the identity of the defendant in our Annual Report or elsewhere. We will not identify the complainant, unless the information is already in the public domain.
7. Our CRM
When your email address is obtained via the website and/or when you subscribe to our newsletter and/or provide your email address to download a piece of content from our website, we store your email address in our CRM. In addition, if/when we communicate with you via phone/email, these exchanges including your messages to us may be stored within our CRM as a system of record and in order to ensure that we can provide a more relevant, targeted service. We hold this data for 12 months.
8. Disclosure.
We value your trust in providing us with your Personal Information, thus we strive to use commercially acceptable means of protecting it.
As far as possible, we will not disclose personal data without consent. However, when we investigate a complaint we may need to share personal information with the other parties concerned. We will consider any request for anonymity in respect of a case, but we cannot guarantee that it will be possible to enforce it. We will not disclose your personal data to third parties except in instances where an individual has consented to the disclosure, or we are obliged by law to disclose the data. Third parties to whom we may disclose information include organisations such as An Garda Síochána.
9. Contact Us
For any questions about this Privacy Policy or our practices, please contact us at [email protected].